Refund policy
Return Policy
At VacationClubCrew, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.
Returns
- Eligibility: Items must be returned within 30 days of purchase. No restocking fee.
- Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
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Proof of Purchase: A receipt or proof of purchase is required for all returns
Process
- Initiate a Return: Contact our customer service team at VacationClubCrew@gmail.com or send us a message on the chat to initiate a return.
- Return Shipping: You will not be responsible for paying for your own shipping costs for returning your item.
- Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
Refunds
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
- Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at VacationClubCrew@gmail.com or on the chat.
Non-Returnable Items
- Sale Items: Only regular priced items may be refunded. Sale items are non-refundable.
- Gift Cards: Gift cards are non-returnable and non-refundable.
Contact Us
If you have any questions on how to return your item to us, contact us at VacationClubCrew@gmail or on the chat.